Last updated: 30 July 2026
This policy explains when an item can be returned, how refunds work, and how to raise a request. It covers printed books and kits bought from our store, and fees paid for our online courses.
1. Damaged, incorrect or missing items
If your order arrives damaged or incomplete, or is not what you ordered, contact us within 7 days of delivery with your order number and photographs of the item and its packaging. We will arrange a free replacement or, if you prefer, refund the full amount you paid including the delivery fee.
2. Change of mind
If you simply change your mind, you may request a return within 7 days of delivery provided the item is unused, unopened where it was sealed, and in its original condition and packaging. Approved change-of-mind returns are refunded for the price of the item only: the delivery fee is not refunded and the cost of sending the item back to us is yours.
3. Items we cannot accept back
We cannot accept books that have been used, written in, marked or damaged after delivery, or digital and downloadable material once it has been accessed.
4. Course fees
If you cancel your enrolment before your batch start date, you receive a full refund of the course fee. Once a course has started, refund requests are reviewed individually — depending on the circumstances we may offer a partial refund or a transfer to a later batch. Enrolments cancelled for a breach of our Terms & Conditions are not refunded.
5. Cancelling an order you have not paid for
While an order is still marked Pending you can cancel it yourself from My Orders. Once your payment has been confirmed, please contact us and we will help.
6. How refunds are paid
Approved refunds go back to the payment method you used: reversed through our payment gateway for card and wallet payments, or transferred back to the account the payment came from for bank transfers. Refunds are always paid to the original payer, and we confirm the expected timeline when we approve your request.
7. How to request a return or refund
Write to us through our Contact page with your order number (or the course and batch), what went wrong, and photographs where relevant. We will reply with the next steps.
8. Changes to this policy
We may update this policy from time to time. The current version is always available on this page.
